SAETEQ - Refund Policy

1. Merchant of Record

All payments for SAETEQ products are processed by Paddle (paddle.net), which acts as the Merchant of Record for all transactions. Paddle handles billing, payment processing, and refund fulfillment on our behalf.

2. Refund Eligibility

Perceived Loudness offers a fully functional 14-day free trial, so you can evaluate it completely before buying. Because of this:

You may request a refund within 14 days of your purchase date.
Once you have activated your license key on a computer, the purchase is considered final and is non-refundable — except where the product is faulty or not as described.

This does not affect your statutory rights where applicable. All refunds are processed through Paddle (see Section 1).

3. How to Request a Refund

Since Paddle is the Merchant of Record, refund requests are handled through Paddle. To request a refund:

Visit paddle.net and locate your purchase receipt email
Follow the refund link in your Paddle receipt, or contact Paddle support directly

You may also contact us at support@saeteq.com and we will assist you with the refund process through Paddle.

4. Discount Codes

Discount codes obtained through the listening test or promotions are non-transferable and cannot be exchanged for cash. Refunds on discounted purchases will reflect the actual amount paid.

5. Contact

For any questions regarding refunds, please reach out to: support@saeteq.com